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What are the standard shipping rates?
Do you ship internationally?
How can I contact your store?
What is a pre-order?
Why pre-order an item?
When am I charged for a pre-order?
What if I receive a damaged item?
How long do I have to make a return?
What is the process for returns?

What are the standard shipping rates?

US EAST/CENTRAL

Alabama, Arkansas, Colorado, Connecticut, Delaware, Washington DC, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin
Order Total Shipping Cost
$0 - $15 $7.95
$15.01 - $50 $8.95
$50.01 - $150 $10.95
$150.01 - $300 $11.95
Over $300.01 FREE

US WEST

Arizona, California, Idaho, Montana, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Utah, Washington, Wyoming
Order Total Shipping Cost
$0 - $15 $7.95
$15.01 - $50 $9.95
$50.01 - $150 $11.95
$150.01 - $300 $12.95
Over $300.01 FREE

US FAR WEST

Alaska and Hawaii
Order Total Shipping Cost
$0 - $75 $16.95
Over $75.01 $18.95

US Virgin Islands

Order Total Shipping Cost
$0 - $75 $40.00
$75.01 - $150 $55.00
Over $150.01 $75.00

Australia

Order Total Shipping Cost
$0 - $75 $46.00
$75.01 - $150 $62.00
Over $150.01 $79.00

Mexico

Order Total Shipping Cost
$0 - $75 $36.00
$75.01 - $150 $47.00
Over $150.01 $59.00

Canada

Order Total Shipping Cost
$0 - $75 $28.00
$75.01 - $150 $34.00
Over $150.01 $38.00

INTERNATIONAL OTHER

Denmark, England, Finland, France, Germany, Norway, Holland, Ireland, Italy, Netherlands, Spain, Sweden, Switzerland, United Kingdom
Order Total Shipping Cost
$0 - $75 $42.00
$75.01 - $150 $58.00
Over $150.01 $74.00


Do you ship internationally?
Yes, we do ship internationally. If your country is not listed in our shopping cart, please
email us for rates.


How can I contact your store?
Please visit our
contact page for complete information on how to contact our store.


What is a pre-order?
An item on pre-order is not currently in stock, but it is on order with our vendors. We strive to get new merchandise on our website as soon as we order to allow our customers to see and reserve collectibles and ornaments as soon as possible. You are more likely to see items for pre-order early in the year as new merchandise for the year arrives.


Why pre-order an item?
Pre-ordering an item reserves that item for you. We only take reservations up to the quantity of pieces ordered with our vendors. For highly sought after items, the item can sell out during the pre-order time period.


When am I charged for a pre-order?
You will not be charged for a pre-order item until we package it for shipping to you.


What if I receive a damaged item?
All damaged merchandise must be claimed within 5 business days of receipt. Please keep all packaging and original boxes. Contact us toll free at 1-877-387-4646 for all claims. When contacted, we will provide further instructions.


How long do I have to make a return?
You have 21 days to return your order.


What is the process for returns?
1. Call us toll free at 1-877-387-4646 to indicate that you are returning an item(s).
2. Include your packing slip within the return.
3. Return by UPS, FedEx, or USPS (NOTE: Return shipping costs are the responsibility of the customer.)
4. Returns should be sent to:
Postal Service Returns
Christmas Chalet
P.O. Box 57
Oakland, MD 21550
UPS/FedEx Returns
Christmas Chalet
19895 Garrett Hwy.
Oakland, MD 21550



Call toll free 1-877-387-4646 or email us.

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